Delete your account

Last updated: October 1, 2026

1. How to delete your account

In the CompSync app: tap the account icon at the top right, then Delete account.

Parents on the website: sign in, open your dancers page (your family portal) and choose Delete account next to Sign out.

Studio directors who do not run a studio: open Settings, then Profile, and choose Delete account at the bottom.

You will be asked to type DELETE to confirm.

2. What is removed

• Your sign-in (the email and password stop working and you are signed out)
• Your name and phone number
• Your notification settings and followed routines
• Your name on live-chat messages (they show as “Deleted user”)
• Your links to dancers (you will no longer see their photos and videos)
• Your app notification registrations

3. What is kept and why

Studio, dancer, routine, invoice and payment records belong to the studio and the competition, and some must be kept for tax and accounting rules, so they are not removed. Waivers you signed are kept because they are legal records of consent. Messages you posted in live chat stay in the chat but show as “Deleted user”. Security and activity logs, including a record of the deletion itself, are kept.

4. Who cannot delete here

If your account runs a studio or a competition, or is a judge account, deletion is handled by our support team so the studio or competition is not left without an owner.

5. Need help or cannot sign in

Email techsupport@compsync.net and we will delete the account for you.